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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. Do employees of moving companies have to be insured? Yes, you should verify that all the professional movers and packers are insured by the company you select. What is overflow? ?Movers may have to leave some of your belongings behind if there is insufficient space in the moving van or truck. If this is the case, make sure to leave the least essential items for the next truck that will be heading to your area. ? What is a local move? This usually refers to moves that are less than 100 miles and within the same state. ? Are movers able to transport my pets? No, moving trucks are not properly equipped to transport pets and the box can be dangerous because of heavy objects. If possible, keep your pets at a friend, family member’s or kennel during the day of your move. How can I lower the cost of my move? Try to book your move Monday through Thursday because weekends are usually busier and more expensive. You may also be able to save money by moving in the middle of the month or avoiding the busy summer months. Do I need to provide lunch for my movers? Your moving professionals will need to eat at some point during the day. You don’t need to provide lunch, although doing so will reduce the time they require to drive to and from a local restaurant which will save you money. How should I file a complaint with my moving company if there is a problem? We recommend contacting your moving company immediately to discuss the situation and try to resolve the problem. If the issue isn’t resolved properly, you can file a complaint with the Better Business Bureau, Federal Trade Commission Bureau of Consumer Protection, Federal Motor Carrier Safety Administration or the National Association of Attorneys General. How can I ensure that special items will treated with extra-special care? You can move some of the items that have high sentimental or monetary value yourself. If you prefer to let your movers complete this task, make sure you clearly indicate which items you would like them to take special care with during the move. Do I have to hire packers or can I do this myself? You can certainly choose to pack your belongings and hire employees to transport them for you. However, you can also hire professional packers who are very experienced and have access to the proper packing equipment. What is a transportation surcharge? This is an extra fee charged when the pickup or destination locations are very remote which results in less return weight for the moving company. |
